Legal
Pixetra is operated by PTWG Limited (trading as Pixetra). This policy explains how refunds and cancellations work.
Last updated 27 August 2026
You can cancel your subscription at any time from the billing page in your account, or by emailing support@pixetra.app. Cancellation takes effect at the end of your current billing period — you keep full access until then.
We do not charge cancellation fees, and we do not refund the unused portion of a billing period that has already started, except where required by law.
Credits are reserved when a job starts, charged only when a result passes its quality and accuracy checks, and released back to your balance automatically if a result cannot be produced.
If a prepared photograph fails our checks, you are never charged for it. If you believe a charge was made in error, contact us within 30 days and we will re-credit your balance.
Unused purchased credits can be refunded within 14 days of purchase, provided none of the credits from that purchase have been spent.
Credits have no cash value, are not transferable, and are not refundable once spent or after the 14-day window, except where required by law.
If we suspend or close your account because we withdraw the service, we will refund any unused purchased credits on a pro-rata basis.
Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Where you have a legal right to a refund, we will honour it in full.
Email support@pixetra.app from the email address on your account, quoting your organisation name and the purchase you are querying. We aim to respond within 2 working days and process approved refunds within 10 working days to the original payment method.
PTWG Limited (company no. 14244272), 47 Calthorpe Road, Edgbaston, Birmingham, England, B15 1TH. Questions about this document can be sent to support@pixetra.app.